Terms & Conditions

  1. Access

You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.


  1. Amendments

We reserve the right to update or amend these Terms and Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.


  1. Copyright & Intellectual Property

The contents of the Benessence.co.uk websites are protected by copyright laws, trademarks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy distribute or use this information or content for commercial purposes without the written consent of Benessence Limited.


  1. Delivery

We will arrange the delivery of the products you order to the address you specify in the check-out procedure. Please note that the address you specify should be the registered card address. If you require a separate delivery address, please contact our customer service team on +44(0)2030316540. The method used to deliver your order varies depending on the delivery address (for UK or International) and the weight/size of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Delivery information page on this website.


  1. Description of Products

The description and specification of products on this website are only approximate and supplied to us by the manufacturers of the specific brand/product. We reserve the right to make changes which do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability are also subject to change without notice. Product images displayed on the website are just for demonstrational purpose only, it may differ to the actual size or strength (to make buyer aware of the actual size and shape of the product). Before you buy the right product please check the actual size, strength and ingredients of the product.


  1. Disclaimer

The information provided on this website is not intended to treat, diagnose, cure or replace medical or specialist advice. If you are currently taking prescription medication and intend to also take nutritional or herbal supplements, you must first check with your G.P. or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable. Benessence are able to supply you with any relevant product information that you may wish to receive in order to discuss with your medical or health professional. We have tried to ensure that the information provided on this website is accurate and in accordance with British Law. However, we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission.


  1. General

The products advertised on this website are intended for sale to persons dealing as consumers and are not for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. Any contract between us shall incorporate these terms and conditions and be under British Law. If there is any dispute the British Courts will have jurisdiction.


  1. Order Cancellations

If the products ordered weigh in excess of 2kg we deem the right to request extra payment via credit or debit card for the excess delivery charges or will cancel the order and refund your card (please see Delivery Terms and Conditions for further information on excess weight and delivery charges). You may cancel your order by contacting our customer service department on +44(0)2030316540 within 12 hours of placing the order. If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging, to our head office address (see contact us). The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However, your statutory rights concerning the quality of those products are not affected.

  1. Payment

The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery (where applicable). In addition to the price you will have to pay our delivery charges as quoted on the website at the time we accept your order - unless you qualify for FREE Delivery. The price of these charges varies depending on the cost of your order and if delivery is to a UK or non-UK address. Payment on this website can be made by credit or debit card. Our payment facility is provided by Barclaycard Business and operates on a secure network.

Credit Card and Debit Card Payments will be charged and debited at the time of placing the order. If any items are unavailable and we are unable to supply, we will refund these items within 7 days of taking the payment.

Payments made via PayPal will be charged as per the service providers' terms. If any items are unavailable and we are unable to supply, we will refund these items within seven days of taking the payment.

  1. Practitioners & Therapists

Benessence offer a range of discounts and services to qualified practitioners of alternative, complementary, nutritional, or beauty therapies. For further information on our practitioner service please contact our mail order team on freephone +44(0)2030316540. Please be aware that practitioner prices are not displayed on our website. Practitioners are requested to call our mail order team to place their orders and receive their discounts. Practitioners may not receive their discounts when placing orders through this website as this website is for retail consumers and the prices quoted and charged are as such. Benessence is working on a practitioner website and will inform all practitioners registered with us when this has been set up. For details of how to register please call our customer service team on +44(0)2030316540.

  1. Products by Internet

You may order products from this website by submitting a completed order form through the checkout procedure. We will confirm acceptance of your order by email to the address you have given and the sending of this email (whether or not it is received) makes the contract between us. By placing an order, you agree to accept our terms and conditions.

  1. Products by Post (Telephone Mail Order)

Benessence aim to operate a reliable mail order service. Orders are taken by telephone on freephone +44(0)2030316540 and can usually be dispatched the same day. If you wish to place an urgent order for a special delivery, please call us to place the order and confirm the exact date/time for delivery.

  1. Promotional Offers

Certain promotional offers may only be available for a limited period and while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

14. Registration & Password

You must ensure that the personal information you provide when registering on Benessence.co.uk is true, accurate, current, and complete in all respects. You must notify us immediately of any changes to your personal information either by updating your account details on Benessence.co.uk or by contacting our customer service team on +44(0)2030316540.

When you enter the site, you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting the customer service team on +44(0)2030316540. By using this site, you agree not to impersonate any other person or entity or use a false name or a name that you are not authorised to use.

15. Satisfaction Guarantee

If you are not completely satisfied with any of the products that you have purchased from Benessence you must return the item(s) (see contact us) and inform us in writing of your reasons for not being satisfied with the product. If required Benessence will contact the manufacturers on your behalf and deal with your complaint as quickly and efficiently as possible and will keep you informed of our progress. Benessence will replace any items damaged upon delivery buy may request that the damaged items be returned to us before issuing the replacement. You must inform our mail order department on freephone +44(0)2030316540 within 14 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.

Benessence welcomes your comments and suggestions on our service as we aim to provide our customers with the best possible service at all times. If you have any comments or suggestions, please put them in writing to marketing@benessence.co.uk.

17. Security & Privacy

We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are deleted and securely disposed of after debiting your payment. Any information you provide is treated as strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third party.

18. Trade Enquiries

For trade enquiries regarding any of our products please contact our customer service department on +44(0)2030316540.